1. DO YOU HAVE A PHYSICAL STORE?
We do not have a physical store for direct consumer sales. Our facilities are exclusively used for the manufacturing process.
2. WHY DOES A PERSONAL NAME APPEAR WHEN MAKING PAYMENT VIA PIX?
The legal name of our company is the full name of the ONLY owner of the company, which is JASON DE SENA PESSOA JUNIOR, AND THE CNPJ: 33.775.254/0001-30 confirms the business nature. Therefore, when you see this information, rest assured that it is correct. After the payment is completed, the system will automatically send an email confirming the payment related to your order and will update the order status to payment confirmed.
3. IS THE "BOLO DE ROLO" MADE WITH MARGARINE OR BUTTER?
Quality is our trademark. We exclusively use butter to ensure an authentic flavor and exceptional texture.
4. WHERE ARE YOU LOCATED?
We are a company based in São José dos Campos - SP.
5. HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
Our careful dispatch process, completed within 3 business days, has been meticulously designed to ensure the efficient handling of your order. We record the entry on the first business day after payment confirmation, carry out detailed production and packaging on the second day, and finally dispatch on the third business day. This approach aims to ensure the delivery of the "bolo de rolo" as fresh as possible, as we do not work with stock.
6. HOW ARE THE PRODUCTS PACKAGED?
We use new and reinforced boxes, along with bubble wrap for internal protection. We ensure shipping to all states in the country without problems of damage during transport.
7. WHAT IS THE SHELF LIFE OF THE PRODUCTS?
Our cakes are produced the day before shipment, ensuring the desired freshness. Enjoy the flavor for up to 20 days from the shipping date at room temperature. If preferred, in the refrigerator, the cake maintains its quality for 30 days. For greater convenience, it can be frozen for up to 6 months, preserving all its flavor.
8. DO YOU ISSUE INVOICES?
Yes, all orders are shipped with an invoice./span>
9. WHAT IS THE SHIPPING COST?
The shipping cost will be calculated based on the total purchase and your location. You can view the amount at checkout before completing the purchase.
10. HOW ARE THE SHIPMENTS CARRIED OUT?
We work with the following shipping methods: Sedex, Pac, Loggi, Rede Sul, and Mercado Envios.
11. WHERE CAN I RECEIVE MY ORDER?
We ship to the entire country.
12. HOW LONG DOES IT TAKE FOR THE ORDER TO ARRIVE?
The delivery time depends on the selected shipping method. In general, orders are delivered within 3 to 10 business days after dispatch.
13. DO YOU DELIVER TO ALL OF BRAZIL?
Yes, we ship to the entire Brazilian territory. The provided timeframe already includes payment confirmation, 1 business day for manufacturing and packaging, 1 business day for dispatch, and additional transportation days. To calculate the shipping cost to your city, simply add the desired cakes to your cart and enter your ZIP code.
