At Bolo de Rolo Sjc, our mission is to provide you with the best gastronomic experience possible. If you are not completely satisfied with your purchase, we are here to assist you with our exchange and return policies.
1. Exchanges
Defective or Damaged Products: If you receive a product with defects or damages, please contact us within 48 hours of receipt. We will arrange for the exchange of the product or a full refund, including applicable shipping costs.
Delivery Error: If you receive a product different from what you ordered, contact us immediately. We will replace the incorrect product with the one you originally requested at no additional cost.
2. Returns
Product Dissatisfaction: If you are dissatisfied with the product's quality, contact us within 7 days of receipt. You will be responsible for the return shipping costs, and the product must be in its original packaging and condition. After inspecting the returned product, we will refund the purchase amount, excluding the original shipping costs.
3. How to Initiate an Exchange or Return
To initiate the exchange or return process, follow these steps:
a. Contact us through our online contact form or by phone at (12) 99747-3056 to inform us of the reason for the exchange or return.
b. Our customer service team will reach out to provide detailed instructions on how to proceed.
c. Pack the product securely to prevent damage during transportation.
d. Send the product back to the address we will provide after contacting our team.
e. Upon receiving the returned product, we will conduct an inspection and process your exchange or refund according to our policy.
4. Exceptions
We do not accept exchanges or returns of perishable products after the expiration date.
Partially consumed products are not eligible for return.
We are committed to providing high-quality products and exceptional service to our customers. If you have any questions about our exchange and return policies, feel free to contact our customer service team.
Thank you for choosing Bolo de Rolo Sjc for your culinary needs, and we look forward to continuing to serve you with excellence!
